The grass is greener on the other side. Period.

A customer screws up and they blame us. Local office boss says no matter what, we have to play nice. So instead of pointing fingers, we politely find solutions for the problem.

Always its just so much that we can do and its the customer's fault, so we will insist that we can't really compromise anymore.

The Account Director and myself was very firm but professional in our discussion. During my conversation, the customer's GM said that AD told a bunch of lies and that's why we are in this situation. Slander. I told the GM, since the beginning of the conversation, I said I don't hope to have a your-words-against-my-words discussion. I'm here to explain and solve the problem. After all that, he said he don't want to see the AD in his office anymore. I wrap it up saying that I'm sorry we are in this situation.

So I called the AD to give him a heads up and he said that the GM told the CEO the samething yesterday but the subject is me. CEO said "GM said that he don't want to see Damien in his office anymore!". Errr...... Last I know, you are still talking to me and even late evening, you asked a favor from us.

I looked at my staff, "ok buddy, now there's no AD and PD in this project anymore, the project is all yours and good luck to you".

Rumput di sebelah adalah lebih hijau. Haid. (lol, I mean jangka)

Culprit found

Was working late yesterday and called up boss to discuss something.

After discussing about work, boss said that increment will come in this month or next month. Increment was suppose to be around June and it's now September. Bonus was supposed to be April and delayed to June as well. 

The funny thing about this company is no one actually complains. Even when part of the salary comes in late one month, everyone will just say "owh well". I guess its 2 things, everyone knows that company is not doing as well and our next meal doesn't depends on the timely arrival of our salary but I digress......

Before I continue, I'm reporting to a new boss now after I've been promoted. This new boss is a genuine, hardworking, kind, list goes on...... boss.

During the conversation, he mentioned, "actually HQ's big boss called me up to have you transfer to US again. So I said, as long we get "Pedang" (nickname for my previous boss) out of the way, you are all set to go."

I told him, its nice to know but I won't be considering it like before until it really is happening. He agrees and life goes on. Now I know what happened last time around, another classic case of boss don't want to let go.

This is our life in this company. You work hard day in day out be it whatever your reason is. If you do well, opportunities come and go fast. The thought of settling down in Sydney just set in and I was looking where to rent a place and what car to buy, etc. Back to square minus one again.

Enough of these boring bits, what car to buy? I was thinking Audi A4, I love those damn LED lights and tail lights. It still cost AUD50K here :(

Next up, Honda Civic. Hmm.... may be I'll just get one of those. What say you?

Post-sales is a different animal

When a customer is hard with you, please remember they will be even more crazy after they've paid you money.

It's time to deliver all the over-commitments and half-truths.

Having said all that, although I've closed a bigger project compared to this one, I didn't handle post sales. When I saw the bank TT slip sent to us, there's a sense of joy knowing millions of money is actually coming in.

Owh ya, just for the record, the current promotion is without increment (yet).